Contact us

Before you contact us, please visit our FAQ page, where you will find answers to some of the questions we have been asked.

Please note, we are currently experiencing a problem with My Wordlists on iOS mobile devices, which we will fix as soon as we can:

On iOS mobile devices (for example iPhone and iPad), when using Chrome as the Internet browser, words cannot be added to My Wordlists (this will only affect Premium users).

For questions about premium access:

Want to know more about our premium features and how to access them?

Please visit our Get Premium pages for more information.

Having problems logging in, problems with your account, or problems accessing our premium features?

Please contact Customer Support:

Email: eltsupport@oup.com

Tel: +44 (0)1865 354500

The Customer Support team is available 08:00 - 16:00 GMT, Monday to Friday.

For questions about our dictionaries:

If you have a question about the Oxford Advanced Learner's Dictionary or our other dictionaries, you can email the dictionaries team directly at eltdict.help@oup.com.