chatbot
noun/ˈtʃætbɒt/
/ˈtʃætbɑːt/
- a computer program that can hold a conversation with a person, usually over the internet
- There's probably a chatbot on your smartphone, like Siri or Cortana.
- If a customer gets as far as they can with a chatbot, a live agent should be ready to step in and take over.
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chatbot