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Definition of ma’am noun from the Oxford Advanced Learner's Dictionary

ma’am

noun
 
/mæm/,
 
/mɑːm/
 
/mæm/
[singular]
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  1. (North American English) used as a polite way of addressing a woman
    • ‘Can I help you, ma'am?’
    compare sir
  2. (British English) used when addressing the Queen or senior women officers in the police or army
  3. see also madam
    Word Originmid 17th cent.: contraction of madam.
trait
noun
 
 
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