mystery shopper
noun/ˌmɪstri ˈʃɒpə(r)/
/ˌmɪstəri ˈʃɑːpər/
- a person whose job is to visit or phone a shop or other business, or use their website, pretending to be a customer, in order to get information on the quality of the service, the facilities, etc.
- The best way to find out how your company is running is by using a mystery shopper.
- Stores and restaurants that have many or even thousands of different locations rely on mystery shoppers all over the country, to check every store.
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mystery shopper